Our Satisfaction Guarantee
If you are, for any reason, not satisfied with your purchase, return any unwashed, unworn and undamaged merchandise along with original packaging within 30 days for an exchange or full refund.
How to Return:
1) Please kindly fill-out our Returns Form (Download Here) and indicate whether you would like a refund or exchange.
1.If exchange, please indicate what item you would like to exchange for. Product names can be found on our website.
2.If value of items exchanged for is less than the value of the original sales order, then we will refund you the difference.
3.If value of items exchanged for is more than the value of the original sales order, then we will need to charge you for the difference.
2) Pack and seal the completed returns form, merchandise and original invoice in secure and appropriate packaging.
3) Fill-out necessary customs forms and affix to outside of package. (Applicable only for returns from outside the US.)
4) Mail package to:
Ascot Chang USA LLC
Attn: Internet Order Returns
110 Central Park South
New York, NY 10019
5) We will contact you after we receive your return package to confirm either a credit to your account, or the shipment of your exchange order.
Final Sale and Alterations:
Items on Final Sale (50% discount or more) may not be returned for refund, credit or exchange.
Items that have been altered may not be returned for refund, credit or exchange.
Return at a Store:
You can also process internet order returns at our stores in either New York or Beverly Hills. Present the merchandise for return and sales invoice at our stores to receive an immediate exchange or refund. Unfortunately, returns cannot be processed in our stores outside of the United States.
Contact Us:
If you need to contact us for anything, please feel free to either call us at 212-759-3333 or email us at inquiry.us@ascotchang.com.